Maintain a high quality support chain towards customers

Is this situation also applicable to you? Do you recognize the features below?

• Business case
  • maintaining a high quality support towards customers
• Business environment
  • several business units operating from a number of sites
  • intensive customer contacts with short lead times
  • highly integrated supply chains
• Business benefits and ROI considerations
  • business support for its customers with personalize services
  • maintaining long-term, profitable customer and partner relationships
  • short cycle times for call follow up
  • single-point access for all support calls, like complaints
  • reduce support costs due to uniform approach
  • better overview of call handling, regardless of geographic location
    

DHL Excel is one of the world's largest suppliers in logistic services. The company does not only transport goods, but is also active in the entire logistic chain. By the use of Metaware's Biware, DHL Exel is able to manage their customer contacts so that they will be satisfied at all times. For more details about this excellent service, read the success story of DHL Exel.