Try a 30 days free trial now.
Clear workflows allocation per person.
Score better in customer satisfaction.
Any disruption recorded directly and assigned.
Cost savings by acting immediately.
Make improvements your advantage
Every complaint is a chance for improvement
Improware: improvement and complaint management Improware is the solution for the effective management of complaints, deviations and incidents within your integrated management system (QMS, ISMS and SMS). As part of the Metaware platform, Improware helps you not only to record reports, but above all to structurally improve them and to steer towards quality, safety and compliance. What makes Improware unique is its smart flexibility. Depending on the context of your report, the correct workflow, form layout, and responsible resolution organization are automatically applied. Whether it concerns incident management, complaint handling according to the 8D methodology or the follow-up of deviations: you always work with a process that perfectly matches your situation. With Improware you create one central place for all reports within your organization. You gain direct insight into trends, causes and lead times, allowing you to make adjustments faster and achieve structural improvements. At the same time, you can easily support compliance with standards such as ISO 9001, ISO 27001, VCA and others. Thanks to the practical examples and configurable design, you can start quickly and fully tailor the system to your organization. Without complex implementations, but with maximum impact. This way you keep a grip on your processes and convert reports into concrete improvement actions. Improware turns every report into an opportunity to make your organization demonstrably better. Check out the feature list. . Management system platform according to the Metaware concept Available anytime, anywhere Context-sensitive registration, layout, prioritization Simplified layout for detector Self-definable workflows, Kanban boards Personalized Views Person-centered alerting and assignment Mail Link, Mail Integration, and Mail-in Options Targeted analysis and reporting Dashboard Knowledge base in integrated platform concept Corporate identity and portal options such as self-service portal No ICT knowledge and infrastructure required Helpdesk support Partner network for content support Own corporate identity widely applicable Responsive design Own or linked user management Security levels adjustable Compliance focused with ISO 10002 Ideal for ticket management and incident management Flexible part platform
Improware is the solution for the effective management of complaints, deviations and incidents within your integrated management system (QMS, ISMS and SMS). As part of the Metaware platform, Improware helps you not only to record reports, but above all to structurally improve them and to steer towards quality, safety and compliance. What makes Improware unique is its smart flexibility. Depending on the context of your report, the correct workflow, form layout, and responsible resolution organization are automatically applied. Whether it concerns incident management, complaint handling according to the 8D methodology or the follow-up of deviations: you always work with a process that perfectly matches your situation. With Improware you create one central place for all reports within your organization. You gain direct insight into trends, causes and lead times, allowing you to make adjustments faster and achieve structural improvements. At the same time, you can easily support compliance with standards such as ISO 9001, ISO 27001, VCA and others. Thanks to the practical examples and configurable design, you can start quickly and fully tailor the system to your organization. Without complex implementations, but with maximum impact. This way you keep a grip on your processes and convert reports into concrete improvement actions. Improware turns every report into an opportunity to make your organization demonstrably better. Check out the feature list. .
Management system platform according to the Metaware concept
Demo versions: Log on automatically in one of the demo versions and experience how it works. Demo - Improware Demo - 8d methodology
Log on automatically in one of the demo versions and experience how it works.
Demo - Improware
Demo - 8d methodology
Improware module WorkflowExtra This module also displays the notifications in Kanban boards and further offers additional features, such as wait time monitoring by workflow status, automatic escalation, color coding and dynamic status descriptions. Read more
This module also displays the notifications in Kanban boards and further offers additional features, such as wait time monitoring by workflow status, automatic escalation, color coding and dynamic status descriptions.
Improware versions €167 per month Bronze 3 users can be registered Number of readers unlimited * POPULAR €336 per month Silver 10 users can be registered Number of readers unlimited * On request Gold 50 users can be registered Number of readers unlimited * On request Platinum More than 50 users can be registered Number of readers unlimited * * Further details in the proposal including combination discount if several applications.
* Further details in the proposal including combination discount if several applications.
One management system One management system platform. Quality, safety, environment, information security, .... An integrated environment for the described processes, the risk analysis with control measures, all workflow processes and last but not least the performance in a dashboard. Everything can be put together as 'building blocks'. More about the platform
One management system platform. Quality, safety, environment, information security, .... An integrated environment for the described processes, the risk analysis with control measures, all workflow processes and last but not least the performance in a dashboard. Everything can be put together as 'building blocks'.