Example quality system

Example of a quality system: 'better to borrow well than to be badly conceived'. A well-known slogan that also applies to quality systems. A good example ofa quality system is welcome. Nevertheless, a quality system must later have a ksystem for and of one's own organization, and then the maturity of one's own organization plays an emphatic role. The latter determines how you should set up your quality system. For some, a simple PDF document is sufficient, for others a collaboration platform with mobile apps is just the beginning....

Below is an overview of which stages can be distinguished in a quality system and finally of course some examples of a quality system according to the Metaware concept.

Quality system - the maturity stages

Broadly speaking, the following maturity stages in a quality system can be distinguished:

Ad hoc
The understanding of qualitymanagement is limited. The quality control of processes is fragmented and problems are widely ignored. There is a lot of ignorance in terms of quality and there is a belief that everything is good. Formally, there are no responsibilities and accountability is not given. Documentation of processes and practices is limited and often outdated. Communication by e-mail and access to quality data and documentation is difficult.
Reactive
In addition to the quality manager, only a limited number of people are involved in quality management. Quality data is collected in a limited way, usually in separate spreadsheets. Users wait for problems to occur and only then react. Important quality problems are recorded, but not yet sufficiently analyzed to prevent recurrence. There is no integration yet.
Managed
Quality management is important throughout the organization, not just for the quality manager. Audits and controls are carried out regularly. KPIs have been introduced and are being steered accordingly. Ownership and responsibilities have been established.
Proactive
Quality data is available and accessible throughout the organization. Working methods are up-to-date and laid down in a practical way and also accessible throughout the organization. Problems are recognized and analyzed. Actions are identified and implemented to prevent recurrence.
Integrated and optimized.
Quality management is a spearhead and a value within the organization. A full process integration supports proactive, risk-based quality decisions. Quality data is correlated with each other, if necessary with artificial intelligence. Collaboration is the key to success to drive positive business and customer outcomes.

Quality system - what is possible

On the IT side, developments are perhaps even faster than in certification land: mobile working, social quality systems, straight from the cloud. Quite different from the collection of process descriptions, procedures, instructions and forms. Printed and bundled inthe book in the cupboard of every department manager.... A digital (quality) management system can do so much more, apart from the various 'ISO standards'.

An overview of 'standard' functionalities of a mature management system:

Navigation / Search	Index of all documents Overviews per function, process, standard item, .. My documents, which I have something to do with Last consulted by me Trending documents within the organization Recently searched within the organization 'Full text search'
Workflow control	Workflow processes for review, authorization, modification Self-definable workflow if required Read receipt if registration is important (e.g. safety instructions) Quality calendar to structure activities
Integration	Bringing together 'say what you do' and 'do what you say' Documentation and registration in a One platform as access, but linked to other environments Access from different devices: desktop, tablet, mobile
Expandable	Self-definable forms Multiple applications within the same platform For every work area, activity and own working environment
Monitoring	Consultations by document, by type, by period Not found, but searched for Never used documents Knowing what is being looked at Registering weaknesses and specifically monitoring them
Chain / Mobile	For customers, who have to 'watch' For subcontractors who are required to read instructions (mandatory) Using corporate documents together At the project location, on your phone At the client's bedside, on your tablet

Click here for the mandatory documents of a quality system (ISO 9001) or view the demo environment below.
Or one step further... Just for fun, set up our cloud solution in 60 seconds as a test, the platform for management systems: documentation, risk analysis, notifications, audits, supplier assessments, etc. And look for the differences with your current way of working ...
Immediate action ? With our colleagues from Meta-audit.nl , we deliver with one annual subscription of the management system platform (min. Proware + Infoware Bronze) certifiable example documentation (ISO9001/27001/NEN7510) and if necessary a control framework.