Quality system as a knowledge base

Knowledge base, what is it?

A knowledge base is a specialized database for the storage and management of the company's own 'knowledge'. A knowledge base is a collection of knowledge about, for example, product information, solved problems, procedural methods, emergency procedures or user manuals. Finding this 'knowledge' (quickly) is indispensable. This means that this 'knowledge' must be recorded in a structured way, with classification or labels. This can then be used in the search. A knowledge base appears to be an interesting extension of a quality system, see also Software quality system.

Quality System vs Knowledge Base

The primary purpose of a quality system is clearly different from a knowledge base. Yet there is a lot in common. A quality system is a management system to manage quality. The design and operation of a quality system must be described. Formerly in a quality manual, now in a digital document management system. A knowledge base records the company's own 'knowledge'. And here comes the agreement. A lot of company-specific 'knowledge' are the procedural methods, policy matters, instructions, emergency procedures, etc., documentation that are also part of a (quality) management system.
A suitable digital document management system can also be used for both.
 

Features of a knowledge base

In summary, a knowledge base has the following characteristics:

• Database for proprietary 'knowledge'
• Sharing of Authorized Information
• Different access to information
• Clarify context (visually)
• Generic decision paths
• Alerting to current affairs